Modellz is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information about you we receive via the Internet. In general, you can visit Modellz on the World Wide Web without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors. This information may be aggregated on a “no names” basis to measure the number of visits, average time spent on the site, pages viewed, etc. Modellz uses this information to measure the use of our site and to improve the content of our site. There are times, however, when we may need information from you, such as your name and address. When information is needed, we will let you know at the time of collection, how we will use the personal information. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account information. Modellz makes every effort to maintain the security of its network and the data we collect. Any data that is stored on Modellz server is treated as proprietary and confidential and is not available to the public.

Modellz has a strict internal security policy with respect to the confidentiality of customer and other data, limiting access only to those employees who have a need to know such information for the purpose of effectively delivering Modellz products and services. Modellz is very sensitive to the issue of children’s privacy and makes every effort to protect the privacy of children surfing the web. If you believe your child has provided Modellz with personally-identifiable data, or registered at one of Modellz web sites, and you would like to have them removed, please contact support@modellz.com. At times we conduct on-line surveys to better understand the needs and provide of our visitors.

When we conduct a survey, we will try to let you know how we will use the information at the time we collect information from you on the Internet. Modellz’s website may contain links to other Web sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. For more information or if you have questions or concerns regarding Modellz’s Privacy Statement, please send an e-mail to support@modellz.com

Escalation Policy

Our Customers as an Asset

Modellz is also known for its transparency and strong business ethics which we uphold at all times. We make sure we address any issue that our customer might be facing and work towards resolving them as swiftly as possible without causing any inconvenience to our beloved customers.

Refund Policy

Cancellation and Refund Policy:

In case of dissatisfaction from our services, Modellz gives the liberty for their clients to cancel the hosting services and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy:

Clients wish to cancel their Shared Hosting or Reseller Hosting services will need to submit cancellation request from your client portal or contact our billing department either by opening a support request or by sending an email to billing@modellz.com

Refund Policy:

We will try our level best to create the suitable hosting package that matches for our clients. In case, any client is not completely satisfied with our services we can provide a refund. All refunds will take maximum of 7 working days to process and it will be refunded in your account either by Account Credits or direct deposit in your bank account. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway refund will be made to the same Bank account.

Terms and Conditions:

There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Refund requests for shared and reseller accounts after the initial 14 days non-conditional money back period will be refunded on a prorated basis of any unused time. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Domain Name Registration / Domain Transfer or other domain related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be "returned" until the duration of the domain term has expired. Modellz also reserves the rights to cancel your account any time without any notice and refund.

Note: We reserve the rights at our discretion to make changes to this policy at any time. Please review this page periodically for changes. If you have any queries concerning the above stated terms and conditions then please feel free to contact us.

Service Level Agreement

Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by Modellz, that you are agreeing to our Terms of Services, Acceptance Policy and Service Level Agreement. No Modifications of said contract by customer is allowed.

Coverage:

The Modellz Service Level Agreement (SLA) guarantees our network/equipment reliability and performance. This Service Level Agreement (SLA) applies to customers of Modellz Shared web hosting, Reseller web Hosting, Virtual Private Servers , Dedicated server, co-location, e-commerce, and dial-up/dedicated access services.

Service Level:

Modellz strives to have network connectivity available for http access by third parties 99.9% of the time ["Web Site Availability"].

Uptime Guarantee:

Modellz offers a service uptime guarantee for the Services of 99.9% ("Service Uptime") of available time. If Modellz fails to maintain this level of service availability i.e delivering 99.9% service uptime, then credits will be made available to each client, upon request, on a case by case basis. Modellz does not credit a full month's service for minor downtime. In extreme circumstances, Modellz may distribute full month credits, but this is dealt with on a case by case basis, but this credit is not available for our dedicated hosting clients and the customers who have been in payment arrears. Credit of 25% of payment for 95% to 99.4% of service downtime. Credit of 50% of payment for 90% to 94.9% of service downtime. Full Credit of payment if the service downtime greater than 89.9% of service downtime.

Exceptions:

Failure of hardware, unless such hardware is within sole control of Modellz Web Hosting. Failure of access circuits to the Modellz Web Hosting Network, unless such failure is caused solely by Modellz. Scheduled maintenance and emergency maintenance, installations and upgrades. DNS issues outside the direct control of Modellz. Issues with customer’s Internet access or with the Internet Service Provider. DNS Propagation - The propagation time for resolving the Name Servers. Outages elsewhere on the Internet that hinder access to your account or services. Modellz is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Modellz will guarantee only those areas considered under the control of Modellz.

Storage and Security:

At all times, you shall bear full risk of damage and loss to your website and all of your website content. You are entirely responsible for maintaining the confidentiality of your password and account information. You agree you are solely and exclusively responsible for all acts, omissions and use under and charges incurred with respect to your account or password or in connection with the Site or any of your web site content displayed, transmitted, linked through or stored on the Server. You shall be also being solely responsible for undertaking measures to:

Maintain independent archival & backup copies of Your site content. Ensure the confidentiality, security and integrity of all Your site content transmitted through/stored on our servers. Ensure the confidentiality of your password. Prevent any damage/loss to Your site content.

FTP Backup:

You agree and acknowledge that from time-to-time the FTP Backup services may be inoperable or inaccessible for any reason, including without any limitations whatsoever as follows:

Periodic repairs or maintenance procedures that Modellz may undertake from time to time. Equipment mal-functioning’s. Causes beyond control of Modellz including, without limitation, failure, interruption of digital transmission or telecommunication links, network congestion, hostile network attacks, or other failures.

Hardware:

We guaranteed that the functioning of all server hardware components will be replaced within maximum of 30 minutes at no extra cost if any hardware fails. Hardware including the processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server. Hardware replacement will begin once we or our solar monitoring system identify the cause of the problem.

Limitations:

Online issues and problems occur constantly. There might be occasions when you are unable to access your website or any other service. This is not necessarily due to Modellz. Possibly your Internet Services Provider (ISP) is experiencing technical difficulties, or there might be a routing problem between your ISP and Modellz, making communication difficult or even impossible. We cannot bear the responsibility of such problems and are not at all liable to lend ourselves to redressals of any sort. Our team of monitoring agents determines the uptime of our service, and not any single client's experience.

Note: We reserve the rights at our discretion to make changes to this policy at any time. Please review this page periodically for changes. If you have any queries concerning the above stated terms and conditions then please feel free to contact us.

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